Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Contact details such as your email address when you join the waitlist, request access, or create an account.
• Account and authentication information needed to let you sign in and manage access to HCraft.
• Usage data such as page views, feature interactions, device/browser information, and diagnostic events.
• Project-related content that you choose to upload or generate inside the product, such as images, machining settings, exports, and related metadata.
• Communications you send to us, including support requests, feedback, and survey responses.

2. How we use information

We use information to operate, improve, and secure HCraft. This includes:

• providing access to the product and its core workflows;
• responding to support requests and product feedback;
• sending transactional messages such as sign-in, account, or product notices;
• measuring performance, adoption, and reliability;
• detecting abuse, fraud, security issues, and unauthorized access;
• planning and improving the website, onboarding, and pricing experience.

3. Product files and project data

HCraft is designed for creator workflows, which may involve uploaded images, generated toolpaths, previews, machine presets, and export artifacts. We only process this data to provide the features you ask us to run and to maintain the stability and security of the service.

If some HCraft features store project data locally on your device, that data may remain under your direct control unless you explicitly sync, export, or submit it through a hosted feature.

4. Cookies and analytics

We may use cookies or similar technologies for basic site functionality, session handling, analytics, and product improvement. We may also use privacy-conscious analytics tools to understand which pages and features are useful.

You can usually control cookies through your browser settings. Disabling some cookies may affect how parts of the site or product behave.

5. Legal bases

Where applicable, we process personal data on the basis of one or more of the following:

• your consent;
• performance of a contract with you;
• our legitimate interests in operating and improving HCraft;
• compliance with legal obligations.

6. Sharing of information

We do not sell your personal data. We may share data with service providers that help us operate HCraft, such as hosting, authentication, analytics, email delivery, customer support, and infrastructure partners. We may also disclose information if required by law or to protect the rights, safety, and security of HCraft, our users, or others.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and audit records. Retention periods may vary depending on the type of data and the feature involved.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security, but we work to reduce risk and respond quickly to issues.

9. Your choices and rights

Depending on where you live, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, or to object to certain processing.

You may also unsubscribe from non-essential marketing emails at any time using the unsubscribe link included in those messages.

10. International transfers

HCraft may use infrastructure and service providers in multiple countries. When data is transferred internationally, we aim to use appropriate safeguards where required.

11. Children's privacy

HCraft is not intended for children under the age required by applicable law to consent to data processing on their own. If you believe a child has provided personal information inappropriately, please contact us so we can review and remove it if needed.

12. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date on this page. Material changes may also be highlighted through the site or product when appropriate.